Terms of Service

TitanRFID is a cloud-hosted service, sold as Titan Cloud. It collects the RFID tag reads that your supported readers (currently the Impinj R700) send to it, stores them, and makes them available in the hub, as a CSV export, and through an API. You connect a reader to your account by claiming it. A reader you already own can be claimed the same way, subject to the license count on your account.

The Service is the hosted software. Site surveys, hardware installation, cabling, antenna placement and on-site commissioning are outside the Service. Tags are not part of the Service. Readers we supply are covered by a separate quote.

We may change, add or remove features over time. We will not make a change that materially reduces the core function of the Service during a period you have already paid for without telling you first.

• You are responsible for the accuracy of your account details, for keeping passwords, API keys and claim codes secret, and for all activity under your account. Tell us at once at [email protected] if you believe your account has been used without your permission.
• Your administrators decide who in your organization has access and with what permissions. You are responsible for your users' compliance with these Terms.
• Claim codes are single use and expire 30 days after they are created. The first account to claim a reader's serial number holds it. If two parties dispute a reader, support decides, and we may ask for proof of ownership.
• You cannot move a reader between accounts yourself. The current account releases it and the new account claims it, or support moves it on request.
• You keep control of your readers. Claiming a reader does not set or require your reader's administrator password. If you instead register a reader by its network address, you give us its sign-in details, which we store encrypted and use only to manage that reader.

You must not, and must not let anyone else:

• use the Service in breach of any law or regulation, including privacy, export control and sanctions laws;
• use the Service to track or monitor people without the notice and consent the law requires;
• access, or try to access, data or accounts that are not yours;
• probe, scan or test the Service for vulnerabilities, or bypass its security or usage limits, without our written permission;
• interfere with or disrupt the Service, including by sending malicious code or excessive traffic;
• copy, modify, reverse engineer or decompile the Service, except where the law allows this despite this restriction;
• resell, sublicense or provide the Service to third parties as a service bureau, unless we agree in writing; or
• use the Service to build a competing product.

If you find a security issue, report it to [email protected] and do not use it beyond what is needed to show the problem.

"Customer Data" means the tag reads, reader telemetry, items, tag data, zones, and other content that you or your readers send to the Service. You own your Customer Data. We claim no ownership of it.

You give us a limited, non-exclusive license to host, copy, process, transmit and display Customer Data only as needed to provide, secure and support the Service, to prevent or address technical or security problems, and to comply with the law. We do not sell Customer Data and do not use it for advertising.

You are responsible for having the rights and permissions needed to put Customer Data into the Service, including any notices or consents required where your tags or data relate to identifiable people.

You can export your tag data as CSV from the hub, and read your data through the API, at any time while your account is active. How we handle personal information is described in our Privacy Policy.

We may use aggregated measurements of how the Service performs (for example, read volumes and error rates) to run and improve it, provided they do not identify you or any person.

We own the Service, its software, documentation and design, and all improvements to them. Subject to these Terms and to paying the fees, we grant you a non-exclusive, non-transferable right to use the Service for your internal business purposes during your subscription. If you send us suggestions or feedback, we may use them without obligation to you.

• Price. The Service is priced per reader: $55 per reader per month, or $550 per reader per year, in US dollars.
• Plans. Growth is self-serve for any number of readers and includes every feature, with no setup fee. Prepaid, fixed-amount and other arrangements that are not per reader, and signed orders, are agreed with our sales team at [email protected], and the sales agreement sets their terms.
• Card on file. A payment card is required before you can claim a reader. Payments are processed by our payment provider, Stripe.
• What is billed. You are billed for the number of reader licenses on your subscription, whether or not you use them. Only that many readers work at once. You may add more readers to your account than you have licenses, but the extra readers will not work until you add licenses or free one up by releasing a reader. A license is billed even when no reader is using it.
• Changing the number of licenses. Your account admin can raise or lower the number of licenses in your account on the hub.
• Adding licenses. A license added during a billing period is charged prorated for the rest of that period on your next invoice, then the full price at each renewal. Adding a license does not switch on a reader by itself.
• Lowering licenses. Lowering the number of licenses changes your subscription straight away. No credit or refund is given for the period already paid, and your next invoice bills the new number. You cannot lower the number below the readers currently switched on; switch off or release a reader first. We do not switch off or delete readers automatically.
• Removing readers. Releasing or removing a reader does not lower the bill. It frees a license for another reader. No credit or refund is given for a license or reader removed during a billing period.
• Taxes. Prices do not include tax. Any applicable sales tax is calculated at checkout and added to your invoice.
• Renewal. Subscriptions renew automatically at the end of each monthly or yearly period, and you authorize us to charge your card for each renewal until you cancel.
• Price changes. We may change prices. We will tell you by email at least 30 days before a change applies to you, and it applies from your next billing period after that notice.
• Billing questions. If you believe you were billed incorrectly, email [email protected] within 60 days of the charge.

• The free trial lasts 14 days and starts when your first reader is added to your account, not when you sign up.
• Because a card is required to claim a reader, the subscription starts automatically when the trial ends unless you cancel before then.
• We email you 3 days before the first charge. We do not send this email if your account has no readers at that time.
• If no reader is claimed, we send a reminder on day 27 after signup, and on day 30 we suspend the account. A suspended account cannot be signed in to, but nothing in it is deleted, and we can reopen it if you contact us.

• You may cancel at any time through "Manage billing" in the hub, which opens our payment provider's billing portal. You keep access until the end of the period you have already paid for, and you are not charged again.
• Yearly: you may ask for a refund within 14 days of your first yearly payment by emailing [email protected]. Renewals are not refunded.
• Monthly: monthly payments are not refunded.
• Unused licenses and readers: no refund or credit is given for a license or reader that was not used during a billing period.
• Apart from the above, and except where the law requires otherwise, fees are not refundable.

If a payment fails, we email you and give you 14 days to update your card. If the payment is still outstanding after 14 days, we lock the account. A locked account keeps its data for at least 30 days after the lock, and we email you before that period ends. We never delete an account automatically; deletion is a manual step that we take only after those warnings.

We may also suspend access immediately, in whole or in part, if your use breaks Section 4, threatens the security or integrity of the Service or other customers, or if the law requires it. Where we reasonably can, we will tell you first, limit the suspension to what is needed, and restore access once the problem is resolved.

These Terms apply from when you first use the Service until your account is closed. You may end them by cancelling your subscription and asking us to close your account. Either party may end them by written notice if the other materially breaches them and does not fix the breach within 30 days of notice. We may end them at once if you seriously or repeatedly breach Section 4.

When the Terms end, your right to use the Service ends. Before your account is closed, export any data you want to keep. If you want the rest of your data deleted after closing, email [email protected] and we will tell you what will be removed and when. Sections 5, 6, 12, 13, 14 and 17 continue after the Terms end, as do any unpaid fees.

Support is by email at [email protected]. We respond quickly, but responses may take up to 48 hours. We do not offer a guaranteed uptime or response time unless a signed agreement says otherwise. We aim to tell you in advance about scheduled maintenance that affects availability.

Except as expressly stated in these Terms, the Service is provided "as is" and "as available". To the fullest extent the law allows, we disclaim all other warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the Service will be uninterrupted or error free, that every tag will be read, or that reads, locations or counts will be complete or accurate in every environment. RFID performance depends on hardware, placement, tags and surroundings that we do not control.

The Service is not designed for, and you must not rely on it for, life-safety, medical, or emergency uses, or any use where a missed or wrong read could cause death, injury or serious damage.

To the fullest extent the law allows, neither party is liable to the other for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, goodwill or data, however caused, even if told they were possible.

To the fullest extent the law allows, each party's total liability arising out of or relating to these Terms is limited to the amount you paid us for the Service in the 12 months before the event that gave rise to the claim.

These limits do not apply to your obligation to pay fees, to your obligations under Section 15, or to liability that cannot be limited by law, such as liability for fraud or wilful misconduct.

You will defend and indemnify Wonder Systems LLC against third-party claims, and the resulting losses and reasonable costs, that arise from your Customer Data, your use of the Service in breach of these Terms or the law, or your tracking of people or property without the rights or consents required. We will tell you promptly of any such claim, let you control its defense, and give reasonable help at your cost. You may not settle a claim in a way that admits fault by us without our consent.

We may update these Terms to reflect changes in the Service, our business or the law. If a change is material, we will email account administrators at least 30 days before it takes effect. The date at the top of this page shows when the Terms last changed. If you continue to use the Service after a change takes effect, the updated Terms apply. If you do not agree, cancel before then.

These Terms are governed by the laws of the State of Ohio, without regard to its conflict of laws rules. Any dispute will be resolved in the courts of Stark County, Ohio, and both parties consent to their jurisdiction. Before starting proceedings, each party will first try in good faith to resolve the dispute by contacting the other.

• Notices. We send notices to the email address of your account administrators. Send notices to us at [email protected] or by mail to Wonder Systems LLC, 6545 Market Ave. North, Ste 100, Canton, OH 44721, United States. Messages from [email protected] are automated and replies to it are not read.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including failures of hosting, network, power or payment providers. This does not excuse payment of fees.
• Assignment. You may not transfer these Terms without our consent. We may transfer them as part of a merger, acquisition or sale of the business, and will tell you if we do.
• Independent parties. The parties are independent contractors. No partnership, agency or employment is created.
• Severability and waiver. If any part of these Terms is unenforceable, the rest stays in effect. Not enforcing a right is not a waiver of it.
• Entire agreement. These Terms, the Privacy Policy and any signed order or sales agreement are the whole agreement between us about the Service.

• Questions, sales and legal notices: [email protected]
• Support and billing: [email protected]
• Mail: Wonder Systems LLC, 6545 Market Ave. North, Ste 100, Canton, OH 44721, United States